How can we help?
Find answers to common questions below, or get in touch with the seller team. We're here to help with setup, payments, orders, POS, and your account.
Email the seller team
Reach us at sellers@evrithin.com. We typically reply within one business day.
In-app help
Signed in? Open the Support section in your dashboard to start a conversation and share screenshots with our team.
Getting started
How do I open my store?
Create an account and follow the guided setup to name your store, pick your trade, and add your first products. You can get started in minutes — pick the plan that fits and add your payment during setup.
How do I add products quickly?
Scan a barcode and our AI drafts the listing — title, description, and category — for you to review. You can also import a catalog or add items manually.
Can I sell in person as well as online?
Yes. Your storefront and the built-in web POS share the same catalog and inventory, so a sale at the counter and a sale online draw down the same stock.
Payments & payouts
Which payment methods can I accept?
Local gateways such as Paystack, M-Pesa, Flutterwave, and Monnify, plus global cards via Stripe — charged in your own currency. Connect a gateway in Settings → Payments.
When do I get paid?
Payouts are handled by your connected payment provider on their settlement schedule. You can review every transaction and its status under Finance.
How is billing for my plan handled?
Your subscription is charged to the card on file at the start of each billing cycle. You can change plans or your billing cycle any time from Settings → Subscription.
Orders & fulfillment
Where do I manage incoming orders?
New orders appear on your dashboard and Orders page in real time, with a notification on web and the mobile app. From there you can accept, fulfill, or reject an order.
A customer wants a refund — what do I do?
Open the order and issue a refund to the original payment method or as store credit. Refund timing depends on the customer's bank or payment provider.
Account & apps
How do I add staff or cashiers?
Invite team members under Settings → Staff and assign roles. Cashiers sign in to the POS with a PIN so you don't share your main login.
I forgot my password.
Use the sign-in page and choose “Forgot password” to receive a reset link by email.
Where can I get the mobile and POS apps?
The Evrithin Sellers app is on the App Store and Google Play, and the desktop POS is coming soon. Your data syncs across every device.
Still need help? Email sellers@evrithin.com. See also our Privacy Policy.